You may remember my writing exercise to Big Dogs earlier.
I'm pleased to announce I won.
I hope this message finds you well. We apologize for not getting back to you sooner. I wanted to personally reach out to you regarding the concern you raised about our “Your Trigger’s” T-shirt. Please know we do take all customer feedback seriously, and we thank you again for sharing your concerns. Please know this t-shirt is currently not in our line-up of offerings therefore it is no longer available to purchase on our website. Your Big Dog’s experience is incredibly important to us, and we thank you again for being a valued customer throughout the years.
In addition to this, we'd like to offer a discount for a future purchase. Please note that this discount doesn't have to be used right away, this can be used whenever you are ready to reorder. The discount offer will be for 25% off of your next purchase. This discount offer has been placed in your account and linked to your email. We will manually apply that for you on your next order. Feel free to let us know if you have any other questions on this follow up. We truly appreciate you as a customer and we value the feedback that you have provided us with.
Amazing stuff.